Refund Policy

Exclusive Escapes Tours Refund Directive

Welcome to Exclusive Escapes Tours. In our commitment to providing exceptional tour experiences, we've established a set of participation criteria and a clear refund directive. This ensures clarity and satisfaction for all our guests. Below, you'll find the essential aspects of our policy.

Participation Criteria

For the safety and enjoyment of all participants, we adhere to the following requirements:

  • Weight Limit: The maximum allowable weight for participants is 300 lbs.
  • Swimming Proficiency: Participants intending to snorkel must possess adequate swimming skills. Guests who do not swim will have the opportunity to enjoy the experience from the safety of the boat.
  • Mobility: Guests should be capable of boarding and leaving the boat independently via the provided ladder.

Reservation Procedures

To ensure a smooth and enjoyable experience, please note the following booking guidelines:

  • Timely Arrival: Guests are requested to arrive 15 minutes before the scheduled departure time.
  • Advance Bookings: Reservations should be made no later than 24 hours before the intended tour, subject to availability and prevailing weather conditions.

Cancellation and Refund Policy

Our refund policy is structured as follows to accommodate varying circumstances:

  • Full Refund: A complete refund is available for cancellations communicated 30 days before the scheduled tour date.
  • Partial Refund: A 50% refund applies to cancellations made 15 days prior to the tour date.
  • Non-Refundable: Cancellations within 14 days of the tour date are ineligible for a refund.

Special Considerations

There are exceptions to the policy under specific conditions:

  • Adverse Weather: Full refunds are issued for cancellations necessitated by severe weather conditions or unforeseen events that compromise safety or the tour's integrity. It's important to note that minor weather variations, such as light rain or mild wind, do not warrant a refund.
  • Forecast-Based Cancellations: Refunds are not available for cancellations made in anticipation of weather forecasts, as these predictions may not accurately reflect the actual conditions or affect the tour experience.

Our Refund Directive is designed to ensure your safety, satisfaction, and enjoyment of the tours offered by Exclusive Escapes Tours. We appreciate your understanding and adherence to these policies and look forward to providing you with an unforgettable experience.

 

Exclusive Escapes Grand Turk: Charter Cancellation and Refund Directive

Welcome to Exclusive Escapes Grand Turk. We appreciate your choice of our bespoke charter experiences and are committed to ensuring a seamless and exceptional service. Our Cancellation and Refund Directive is designed to offer flexibility for our guests while maintaining the high standards of our offerings. Below are the key elements of this directive:

Refund Eligibility

To align with your planning needs and our dedication to service excellence, we have set the following terms:

  • Full Refund Criteria: Guests must submit a cancellation request via email at least 60 days before the scheduled departure date to be eligible for a full refund. This policy is in place to provide guests with the necessary flexibility while allowing us to manage our resources effectively.

Non-Refundable Cancellation Alternatives

For guests whose cancellation requests fall outside the eligible refund period, we offer a valuable alternative:

  • Exclusive Escapes Voucher: Guests who do not meet the refund criteria will receive an Exclusive Escapes Voucher. This voucher is non-expiring and redeemable for future tours listed on our website Exclusive Escapes Tours - Grand Turk Supreme Snorkeling Tour or the Airbnb experience here. This ensures that guests can reschedule their experience at a more convenient time without losing value.

Voucher Redemption Guidelines

For those looking to redeem their Exclusive Escapes Voucher for our premium tours or Airbnb experiences, please observe the following:

  • Advance Redemption Notice: To utilize your Exclusive Escapes Voucher, notify us via email at least 120 days before your preferred travel date. This advance notice is essential to ensure the availability of the desired tour or experience and to facilitate the optimal allocation of resources.

Adjustments to Bookings

We understand that travel plans may evolve, and we are prepared to accommodate these changes:

  • Modification Notice Requirement: Guests wishing to amend their booking should inform us via email at least 60 days before the original tour date. This allows us to make the necessary adjustments to accommodate your new requirements.

Our Charter Cancellation and Refund Directive is structured to ensure that your experience with Exclusive Escapes Grand Turk remains exclusive, high-quality, and adaptable to your scheduling needs. We appreciate your adherence to these guidelines and are here to provide any further assistance or clarification you may need.