Refund Policy

Our Refund Policy at Exclusive Escapes Tours

**Exclusive Escapes Tours Refund Policy**

**Tour Requirements:**
- Maximum Weight: 300 lbs.
- Participants must have swimming proficiency for snorkeling; non-swimmers will observe from the boat.
- Guests should be able to embark and disembark the boat independently using the provided ladder.

**Booking Procedures:**
- Arrival: Please be present 15 minutes before the scheduled cruise departure.
- Reservations: Must be made at least 24 hours in advance, subject to availability and weather conditions.

**Refund Guidelines:**
- 100% refund for cancellations made 30 days prior to the tour date.
- 50% refund for cancellations made 15 days before the tour date.
- No refunds for cancellations made within 14 days of the tour date.

*Exceptions:*
- Weather Conditions: A full refund will be issued for tour cancellations due to adverse weather or unforeseen circumstances (e.g., severe storms, hurricanes). However, minor weather fluctuations, such as light rain, mild wind, or temporary cloud cover, which do not compromise safety or tour quality, are non-refundable.
- Refunds will not be provided for cancellations based on weather forecasts predicting potential changes, as these forecasts may not impact the actual tour experience, photography, or event participation.